Claims FAQs

You can make a North Cover Final Expenses Insurance claim from the date of the person insured’s death. There will be some documentation required, so please visit our claims page for more information.

You can make a claim from the date of the person insured’s death. There will be some documentation required, so please visit our claims page for more information.

Generally, claims are processed within 2-5 business days of receipt of the completed claim form and supporting documents. If the documentation is inconclusive, it may take longer. If this happens, we’ll ask you for extra information to process the claim quickly.

You can email us at northcoverclaims@teacherslife.com or call us at 1-844-201-31451-844-201-3145 between 8am and 5pm (ET), Monday to Friday.

You can nominate up to five beneficiaries to receive payment of the Final Expenses Insurance Benefit Amount on your death. To do so you can call us at 1-844-201-31451-844-201-3145 or complete a beneficiaries form. If no nomination has been made, the proceeds will be paid either to a surviving policy holder (where applicable) or legal representative.

Our claims process is simple but does require a little paperwork. Here’s what you’ll need to provide:

• A fully completed claim form
• Evidence of death of the person insured
• Date of birth of the deceased
• Evidence of claimant’s right to be paid
• Name and age of any designated beneficiary, if applicable

We may also require further information, depending on the circumstances. Read more about our claims process.

A certified copy is a signed photocopy of an original document by someone who has seen the original and the photocopy. It can be signed by Justice of Peace, Solicitor of the High Court, Notary Public or Deputy Registrar at a court.

The certified copy must include the following statement: “I certify that this is a true copy of the original document”.

The certifier must also include their full name, signature, date, registration number (if any) and qualification or occupation on each page of the photocopied documents. Failure to do so may result in a delay in the claim being processed.

A beneficiary is the person(s) entitled to your policy’s benefit. You can designate between one and five beneficiaries to receive a proportion of the benefit amount.

A will is a legal document that states how you want your assets to be distributed when you pass away. It’s an important part of end-of-life planning to help ensure the people you love receive the assets you want them to, and that your last wishes are carried out the way you want.

An estate is the sum of a person’s assets – legal rights, interests, and entitlements to property of any kind – less all liabilities at that time.

Your executor is the person in charge of your estate and carrying out your wishes as set out in your will when you pass away.